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Rangkum
Early access · AI business intelligence for SMEs

Understand your business.
Powered by AI.

Rangkum reads your team's WhatsApp groups and your Shopee store data, then lets you ask questions, run audits and get reports in plain language, so you see what is really happening without scrolling through thousands of messages.

Read-only connectionsYour data stays separateAnswers you can trace back
Illustrative demo data
All WhatsApp groupsShopee storeLast 7 days
Which orders were late this week, and why?

3 orders shipped after the deadline:

  1. Order #A-1042 waited for acrylic restock, mentioned in the Production group on Tue.
  2. Order #A-1057 had a design revision requested in the buyer chat on Wed.
  3. Order #A-1063 was packed late; the packing team reported a shortage of boxes.

Restocking acrylic earlier would have prevented 2 of 3 delays.

WA · Production · Tue 10:14Shopee chat · Wed 16:40WA · Packing · Thu 09:02
Late orders3
Returns2
Unanswered chats4
The problem

Business insights shouldn't be buried in conversations.

In many SMEs, the real story of the business lives in chat groups and marketplace dashboards. Owners see pieces of it, rarely the whole picture.

Information is scattered

Orders, complaints and production updates are spread across dozens of WhatsApp groups and marketplace chats.

Little operational visibility

Owners can't read everything, so they rely on what the team happens to report.

Service quality is hard to judge

Reviewing how customers are answered means reading conversations one by one.

Audits are manual and slow

Checking daily reports, late orders and recurring mistakes takes hours every week.

Issues go unnoticed

Small problems repeat for weeks before anyone connects the dots.

Decisions without evidence

Without a clear summary, decisions are made on memory and gut feeling.

The solution

Meet Rangkum. Your AI-powered business intelligence platform.

Rangkum brings your operational data into one place and lets AI analyse the original messages and records, not a guess or a summary of a summary.

1 · Sources

Your business data

Data you connect and authorise.

  • WhatsApp groups
  • Chat exports
  • Shopee store
2 · Organise

One private database

Messages and records are stored per business, by group and date.

  • Per-business storage
  • Read-only
3 · Analyse

AI on the original data

AI reads only the groups and dates you choose and shows where answers come from.

  • Plain-language questions
  • Saved audits
4 · Act

Clear insights

Answers, scheduled audits and PDF reports you can share with your team.

  • PDF reports
  • Telegram summaries
Features

What Rangkum does today, and what comes next.

Every feature marked Available is used every day in a real business. Features in development are clearly marked.

AvailableIn development
Available

WhatsApp conversation analytics

Collect messages from the WhatsApp groups and chats you choose and turn them into searchable, analysable records.

  • Linked-device connection or chat-export upload
  • You choose which groups are stored
  • Original names and text, no rewriting
Available

Ask questions in plain language

Ask about your operations the way you would ask a manager, and get answers based on your own data.

  • Pick groups, stores and date ranges
  • Answers show message times and sources
  • Works in Indonesian and English
Available

Audits and customer-service review

Save audit prompts, such as daily report checks or customer-service quality reviews, and run them on demand or on a schedule.

  • Scheduled audits
  • Customer-service and complaint reviews
  • Consistent criteria every time
Available

Marketplace intelligence (Shopee)

Connect a Shopee store through Shopee's official authorisation and analyse orders, returns and buyer chats next to your team's conversations.

  • Orders, returns, products, reviews
  • Buyer chats and net payouts
  • Read-only: Rangkum never changes your store
Available

Automated reporting

Turn answers and audits into structured PDF reports, organised in folders, with optional summaries sent to Telegram.

  • PDF reports with data range and sources
  • Folders for reports
  • Telegram delivery
In development

More channels and deeper monitoring

We are extending Rangkum to more data sources and operational signals.

  • TikTok Shop and WhatsApp Business API
  • Proactive alerts for recurring issues
  • Self-service onboarding
How it works

From scattered data to better decisions in three steps.

1

Connect your business data

Link a WhatsApp account as a linked device or upload chat exports, and authorise your Shopee store through Shopee. You decide which groups and stores Rangkum may read.

2

Let AI analyse your operations

Ask a question or run a saved audit. Rangkum's AI works on the original messages and records for the groups and dates you selected.

3

Turn insights into action

Get a clear answer with sources, export a PDF report, or receive a scheduled summary, then follow up with your team.

Connections only work with accounts and stores you own or are authorised to manage, and always through the platform's own linking or authorisation flow.

Product

Built for owners who want answers, not more dashboards.

A look at the Rangkum workspace: questions, audits and reports in one place.

Illustrative demo data
All WhatsApp groupsShopee storeLast 7 days
Which orders were late this week, and why?

3 orders shipped after the deadline:

  1. Order #A-1042 waited for acrylic restock, mentioned in the Production group on Tue.
  2. Order #A-1057 had a design revision requested in the buyer chat on Wed.
  3. Order #A-1063 was packed late; the packing team reported a shortage of boxes.

Restocking acrylic earlier would have prevented 2 of 3 delays.

WA · Production · Tue 10:14Shopee chat · Wed 16:40WA · Packing · Thu 09:02
Late orders3
Returns2
Unanswered chats4
Illustrative demo data
Daily work report checkEvery day · 08:00 · PDF + Telegram
Done
Customer-service quality reviewEvery Monday · 09:00
Done
Late orders vs. production notesOn demand
Ready
Daily summary · demo
18 work reports received from 21 staff. 2 staff did not report. 1 recurring issue: print colour mismatch mentioned 3 times this week (Production group). 4 buyer chats waited more than 2 hours for a reply.

Screens are illustrative and use demo data. No real customer conversations are shown.

Who it's for

Made for growing businesses that run on chat.

Business owners

See what happened today across teams without reading every group.

E-commerce sellers

Connect marketplace orders, returns and buyer chats to what your team discussed.

Customer service teams

Review response quality and recurring complaints with consistent criteria.

Operations managers

Spot bottlenecks, late orders and repeated mistakes earlier.

About

Built from real business challenges.

Rangkum was born from firsthand experience managing day-to-day operations of a growing printing business in Surabaya, Indonesia.

Like many Indonesian SMEs, the business ran on WhatsApp groups and marketplace chats. Important details were there, but nobody had time to read them all. Rangkum started as an internal tool to answer simple questions: what went wrong today, which orders are at risk, and how are customers being served?

We believe business owners should be able to understand what is happening across their operations without manually reviewing countless conversations, transactions and reports. Our mission is to make AI-powered operational intelligence accessible to growing businesses.

Product
Rangkum
Category
AI business intelligence SaaS
Stage
Early access
Location
Surabaya, Indonesia
Contact
founder@rangkum.app

Start making smarter business decisions.

Rangkum is in early access. Tell us about your business and we will show you how it could help your team.